Alert-Order Troubleshooting Runbook

Missed alerts or failed orders? Don't panic. We guide you through step-by-step procedures from checking Webhook URLs to verifying API permissions to quickly identify causes and recover.

1 Check for Missed Alerts

If the signal is not delivered to AlertWays, first TradingView delivery statusmust be checked.

Check the TradingView 'Log' tab to see if the alert actually triggered.
Webhook URL: https://alertways.com/api/v1/webhooks/tradingview Check if the address is correct.
In the Signal Bot Dashboard, JSON Tokencheck if it is applied with the latest status.

2 Check Order Delay and Processing

If the alert is normal but the order is delayed or not executed, Order History Dashboardmust be analyzed.

In AlertWays Order History, Signal Reception Time and Exchange Execution Timecheck the difference between them.
If the alert frequency is too high, you may hit the exchange API Rate Limit.
With the same JSON message, Paper Trading try to reproduce the test in the environment.

3 API Error and Permission Check

대부분의 주문 실패는 incorrect API permissionsor network restrictions.

Check Permissions: Double-check on the exchange if 'Trade' or 'Order' permissions are checked for the API key.
IP Restriction: In the whitelist, 43.202.226.64check if it is registered correctly.
OKX·Bitget Users: entered during API connection api passphraseneeds to be re-checked to match the actual value.

"Knowing troubleshooting procedures in advance allows you to safely protect your assets even in unexpected situations."

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